Returns and Refund Policy
Author: Neto Support
30 DAY MONEY BACK RETURN POLICY
If you are unhappy with your item for whatever reason, simply return it to us for a replacement, exchange or refund.
The item must be in its original packaging/condition for change of mind purchases, otherwise a 20% restocking fee may apply. We do not cover return shipping for change of mind purchases. A shipping and handling fee will be deducting depending on the weight of the item for all change of mind returns.
Please note that postage costs will not be refunded for change of mind. Please use the Contact us page to email us for assistance. Please make sure to contact us within 30 days if you have a faulty item and we will cover the return postage where necessary, we do not cover this outside 30 days of purchase.
If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a RTS fee if we are unable to change the details before despatch, and well as a reshipping fee (dependent on the items weight). We are not responsible for these changes if there is a mistake entered by the buyer.